Return Policy

 In Store Purchases

 

Online Orders

Returns and exchanges are accepted on most items as outlined below.  Please ask any and all questions prior to finalizing your purchase.  We are happy to help you find the carrier best suited to your needs.

All seconds quality and special order items are considered FINAL SALE.  All items purchased during sales like Black Friday, International Babywearing Week, Anniversary Celebrations etc. are final.

The product being returned must be UNWASHED, UNWORN, and returned within 14 days of receiving your order, with ALL original packaging and tags still on. If the product has been washed, worn, or if tags are removed it is considered a FINAL SALE and not returnable.  Returns will not be accepted on sale items.  Returns will also not be accepted during a sale (ex. International Babywearing Week or BLACK Friday etc.).

Orders for Exclusive designs will not be eligible for return or refund.

Please note that return shipping, is at the buyers expense. Once the item is returned and confirmed to be in saleable condition, a refund will be issued, less a restocking fee of $20.  

We are not responsible for any customs or courier charges and any charges incurred will be deducted from the amount being refunded.

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