Terms & Conditions
Your privacy is as important to us as it is to you. Therefore, we will never share, trade, or sell any personal information, unless required by law. Your personal information is kept confidential and only used for the purpose in which it was intended.
Canadian Shipping Options:
- FREE Local Pick Up - available for anyone in or around Grande Prairie, Alberta. We do not ship local orders.
- FREE Expedited Parcel (orders over $149) - Tracking and insurance up to $100 is included. Additional insurance may be purchased upon request.
- $5.00 Letter Mail - available for very small, flat items that are no more than 2cm thick. Please note that some items may ship without packaging when shipped by letter mail and just because the letter mail option is showing it does not mean that the item will fit. Letter Mail does not include tracking and is at buyers risk as there is no way for us to track or verify delivery. Please contact us to ensure your order qualifies before choosing this option.
- $20.00 Expedited Parcel (orders under S149) - Tracking and insurance up to $100 is included in this option. Additional insurance may be purchased upon request. *Estimated delivery dates are not guaranteed right now due to the COVID-19 pandemic*
- FREE Tracked Packet (orders over $149CAD) - Tracking and insurance up to $100 is included. Additional insurance can be purchased upon request *expected delivery dates are not guaranteed with this option*
- $13.00 Un-tracked Small Packet - does not include tracking and is at buyers risk as there is no way for us to track or verify delivery.
- $20.00 Tracked Packet (orders under $149CAD) - Tracking and insurance up to S100 is included. Additional insurance can be purchased upon request *expected delivery dates are not guaranteed with this option*
- $18.00 Expedited Parcel (order over $149CAD) - Tracking and insurance up to $100 is included. Additional insurance can be purchased upon request. *Estimated delivery dates are not guaranteed due to the COVID-19 pandemic*
- $20.00 Expedited Parcel (order under $149CAD) - Tracking and insurance up to $100 is included. Additional insurance can be purchased upon request. *Estimated delivery dates are not guaranteed due to the COVID-19pandemic*
Orders are shipped via Canada Post. Shipments to the US are handed over to USPS at the border. Orders are processed and shipped within 1-5 business days, except for orders that contain pre-orders which will shiponce all of the items arrive in store. The average delivery time is 1-7 business days once the order has been shipped, this time may be extended for remote locations and during busy shipping times like Christmas, and due to shipping backlogs created by the COVID-19 pandemic.
Tracked orders will include insurance up to $100. Additional insurance may be purchased by request.
*Please note that packages of excessive weight or size may be subject to additional shipping costs.
The flat rate and free shipping options cover up to a max of $30 actual shipping costs. Overages are the responsibility of the buyer.
If a parcel is refused and returned to sender the customer will be responsible for all shipping fees incurred to send and/or resend the item or if the order is cancelled the 15% restocking fee will apply.
If a shipment is lost or damaged by the shipping company appropriate steps will be taken with the shipping company to rectify the situation. Making a claim like this may take time while they investigate. It will be required that you, the customer, provide confirmation of non delivery, or evidence of the item/package, that was damaged. If you do not provide this information and we are unable to proceed with the claim through the postal service the claim will be closed and there will be no refunds or replacement items shipped to you. Until the claim with the postal service is convluded we are ununable to process any refunds or ship replacement items. We appreciate your patience with these matters as they do take time, especially for items that may have been lost but will do everything we can on our end to have it dealt with.
If your order contains an item that is listed as pre-order or back-order, your entire order will be held and ship together unless separate shipping is paid. Pre-orders are for items not currently in stock, new releases, and larger items that we do not plan to bring in unless requested. We do this because we want to offer you as many options as possible but do not have the space to stock them all and allows you to guarantee you can get the items you want without having to shop multiple locations. Once you place your order we will order the item in for you.
Please note that Pre-orders can take 2-6 weeks to arrive. Some of our wooden toys may take longer, although we do try to keep up to date and list the approximate availability of these items in the product descriptions. Pre-orders may be delayed due to production and shipping delays caused by the COVID-19 pandemic. Special requests are considered final sale as these are ordered in specifically for you as you place your orders and are not items we keep in stock. Once our orders are placed there will be NO CANCELLATIONS of PRE-ORDERS. We provide the most up to date estimated arrivals for items that are listed as pre-order that we have from our suppliers, so please take this into consideration when placing your order and message us prior to ordering if you need your items by a certain date. We can not guarantee delivery dates, the dates listed are estimates and can be pushed back - please be prepared to wait for these items to arrive.
Returns & Exchanges
Online Orders : Returns of regular stock items will be accepted within 14 days of delivery on new, unwashed, unused items in the original packaging with tags attached. This means that we must have the item delivered back to us within 14 days. Standard shipping within Canada or from the US to us in Alberta is usually 1-7 days depending on your location but may take longer due to the COVID-19 pandemic. Items must be in resellable condition, free of marks, odors, or pet hair. You MUST contact us prior to returning an item. Please note that you will be responsible for the cost of returning the items.
Refunded items and cancelled orders are subject to a 15% restocking and cancellation fee. Shipping costs are non-refundable if we have already shipped the items to you. Actual shipping costs (not the flat rate fee we charge) will be deducted from the refund amount. If your order exceeded the minimum for free shipping ($129) and the return drops the order below the minimum, the actual shipping costs will also be deducted from the refund amount.
We are happy to exchange an item for a different colour or size, if we have the stock on hand, within the 14 days for shipped orders or 7 days for local pick up purchases but please note that you will be responsible for any shipping costs for the return of the item you are exchanging and for the new item being sent out.
Special Requests, Pre-Order, Sale, Clearance & Seasonal items are considered final sale. Personal Hygiene items such as cloth diapers, trainers, inserts, wipes, menstrual products, soaps, shampoo, toothbrushes, and related items are considered final sale.
Sales and Coupon Codes
Sale items are considered a final sale. Please note that we will not be redeeming baby bucks during Black Friday, boxing day, and other large sales. Items purchased on sale, and on clearance are considered a final sale.
Orders and Payments
You can pay for your order online with PayPal, Sezzle, Apple Pay, Credit Card or Email Money Transfer (in Canada). Please note that if payment is not recieved within 24 hours your order will be cancelled (local pick up excluded). If you prefer to place your order over the phone please call (780)882-9099.
We are happy to offer easy, interest free, payment plans through Sezzle at checkout!
Warranties are handled directly by the manufacturer. If you need help getting in touch with the manufacturer please contact us and we will be happy to assist you.
*We are human and sometimes make mistakes, therefore we reserve the right to cancel an order due to incorrect pricing, or stock availability.
***If you need to contact us please use our Facebook page to send a message. If you have emailed but have not received a response within 3 business days please send a message to our facebook page. Emails tend to get filtered to Junk and Spam folders and do not get seen.***